Wednesday, December 5, 2012

Complaint: Verizon Support

Complaint: Verizon Support

For my personal wireless phone plan, I use Verizon Wireless. I have the Motorola Droid Razr. I also purchased the insurance on the phone. Below is my story about learning that I need a cable that allows data transfer and not all cables has this ability. All the cables charged my phone, but not all cables allowed data transfer.

A few months ago, I had an issue with the USB to Micro USB cable that came with the phone. They replaced this cable with a generic cable that seemed to work for me. Much later, I wanted to transfer files to my computer a realized that my phone no longer connected which worked when I first bought the phone to the same computer. I researched online and found that the most common issue was the cable.

I decided to go back to the store to explain and try to get my cable replaced with the proper cable. They said that it was working by connecting to his blackberry. I tried to explain that I had read online that a different type of cable was needed, but they continued to say that the cable is fine and added that it was the only model they had.

I left without my problem fixed. I returned home and ordered a couple cables from Amazon that specifically had my phone model in the description. Once received, I plugged them all in and they all worked perfectly fine. When you plug in the cable to the computer, I immediately notice that my phone will notify that it is being connected. Finally seeing the options that the Motorola site has been stating.

So this leaves me with a wasted trip to the store, frustration that they did not even recognize my issue, a cable that I have to remember not to use for data transfer, a lot of wasted time online, and me wondering why I am still paying for their phone insurance.


Use an Ecomoto cable. Below are the ones that I purchaed:

Related topics (ie variants of search terms I used in web search):

  Motorola USB cable not working
  PC / Computer not recognizing phone
  USB not connecting to PC
  Motorla Droid RAZR not detecting USB connection to PC

1 comment:

  1. Hello. I find your blog very interesting. Good Customer Service is a rare thing at the present time.Keep it up..

    Verizon Support