Friday, August 28, 2020

Rant: Another reason to hate tech support (obvious issue but lost communication)

 I was just on tech support chat. I just got connected to chat which opened with that our internal wiki was down. My work laptop suddenly crashed, so lost communication. Laptop continues to have issues and no longer can connect.

Now on my personal laptop to connect to help desk, and I see that the ticket was immediately closed because he asked how my day was and I didn't respond. Even though the top of the conversation clearly shows my issue, he did not even bother to open the link I provided which gives the error immediately (everyone within my department is getting the error).

All he had to do was open the link and troubleshoot the issue.

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