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As always, we follow the policies of our partners, which means a credit, refund or change is at the discretion of the airline, hotel, cruise line or other travel provider.
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We understand your feeling of urgency, but we can serve you better when you wait to call us if:
• You are not starting your trip within three days
• You trip isn’t covered by a specific flexible change policy offered through the partner
To change or cancel a hotel reservation, please go online to MyTrips https://travel.chase.com/
We are also working with our travel partner Expedia to launch other self-service cancellation options soon. We are addressing individual cases and will work with customers who can’t reach us right now.
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Just read this email today from Chase. As I mentioned in the previous post, Chase did not honor this policy as I provided the email from Alaska Airlines. The Alaska Airlines email was sent 4 days prior to my call. I was not starting my trip within three days, and I was not changing the ticket. Email clearly says cancel fee waived. There were a few additional criteria. My ticket met all the criteria with Alaska Airlines eventually honoring the ticket themselves by giving me a credit.
I had even called into Chase support, yet all I get is the email for generic user. What about those who already called? I suppose it is too much to ask for an apology.
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