Showing posts with label mobile app. Show all posts
Showing posts with label mobile app. Show all posts

Tuesday, April 11, 2017

Buggish: "We found your Charge HR" but still get error "Bluetooth issues" on Droid Turbo

Rebooted phone several times, restarted FitBit app several times, finally tried rebooting the FitBit itself (hold down button for several seconds while plugged in) which seems to finally work.

Symptom: FitBit no longer synced with phone. Thought maybe I had to re-pair the device, I removed the device. When re-pairing, I continually received the error "Bluetooth issues" "if you see this message for the first time..." Occasionally, I was able to get the app to show "We found your Charge HR" but would still popup the Bluetooth issues error box.


Solution: Called tech support, explained the situation, and they were able to cover a replacement under the warranty. Which was really nice since I didn't think there was warranty. The experience was positive although I really wanted to know what was wrong with my current one.

So far, I am not exactly sure what the fix is as I cannot replicate the issue. It appears restarting the Fitbit fixes this problem. But may also include restarting phone and app. Restarting app fixed the problem of pairing as it appears to only work on the initial attempt. If I retry then the FitBit appears to no longer attempt to pair even though it says it is searching. The FitBit is definitely in some sort of off-mode during this time as the steps are not registered either. That is about all the information I think is relevant.

Monday, December 16, 2013

Review: TD Bank - Remote Deposit

Error Message: "Exceeded Deposit Limit - You have exceeded the mobile deposit limit."
Options

  • Deposit a Smaller Check
  • Find a TD Bank or ATM
  • Contact Us
  • Main Menu

The cheapest option is to mail to the following address (check the link below for current address):
TD Bank, N.A.
ME2-001-033
P.O. Box Number 1190
Lewiston, Maine 04243

Another option suggested was to wire the check from another bank. I am not familiar with this process. I would imagine you would need an account with that bank.

Experience

I received a check while being out of town for a while. I figured I could deposit check from my phone not realizing there was a limit to the amount I can deposit through the mobile app. Then I realized that there are no branches in my area.

So I used the Contact Us option which dialed the number 888-751-9000. I waited about 6-8 minutes (the machine said it was around 4-6 minutes) on hold. Soon I was speaking with Roberta who was able to assist me immediately and provide the address quickly. I have a lot of experience waiting on call a long period of time and working with people who has too look up information for everything, but not with Roberta. She enunciated very well; I had no trouble understanding her. I did not chat at all but she seemed pleasant. The overall experience was very good.

The only unfortunate thing was having to mail the check which is not a problem as time is not a huge factor, but that I am always wary about mailing anything. Although greatly exaggerated, I feel like half the snail mail seem to get lost (except for spam mail). It is kind of a hassle to get 1 envelope and 1 stamp when out-of-town.

Although I had no problem with TD Bank service, I think this could have easily be resolved if they just had an option that gives me the address to mail the check to when the app realizes that I am depositing more than the daily limit. 

1/8/2014 - They deposited the check after the end of the year. I am little upset about that but not a huge deal... at least it worked. 17 total days, 12 business days, cross country mail.

Locations

Error Message: "There doesn't seem to be a TD Bank near where you are looking. Please try entering the info again."

One last thing was finding a branch very far from their region. I think it would still have been nice to return the closest branch even though it would have been several states away. The reason is I thought maybe I entered in the location incorrectly or maybe I had to look farther.

Reference