My bottom-freezer refrigerator (MBF2258XEB6) was broken for almost a month. The first week, I was not available for the first week. Second week, I supposedly filled out the service form incorrectly. I should have figured something was wrong when I didn't get an email. I may have been distracted by a very highly urgent call from my mother that turned out not to be important at all. So finally the third week, I correctly scheduled a service through Maytag.
The work was contracted out to a local company. The time range was between 1-4pm. The technician (Vince) came around 2pm and finished by 2:40pm. Although he said it was better to have had the fridge turned on (I turned it off since I figured it was better that way and I wasn't using it for 3 weeks). [Advice to anyone with a fridge problem - leave fridge on at least 24 hours prior to service]
To reiterate the problem (see reference 1), the freezer was working but the refrigerator (top portion) was not cooling. Vince was able to find the problem and replaced a motor that blew the air into the fridge. Supposedly the one that I had would turn on for a few seconds but then would shut down. He explained that it was just a mechanical problem. To my ears, I did not do anything wrong to cause the problem.
He had to take out quite a few parts of the freezer to get to the motor. There was the freezer door, then the shelves, then the ice maker, then the back panel, and finally some other electronic piece.
Reference
1 - http://douglastclee.blogspot.com/2014/08/review-maytag-bottom-freezer.html
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